Frequently asked questions

We have compiled a list of frequently asked questions and their answers. Please check them before contacting us.
If the problem persists, please feel free to contact our customer service center. We look forward to hearing from you by email.

Email: contact@thecontainer.shop
Contact us: CONTACT

Title

About Shipping

Is there a shipping charge?

All items will be shipped free of charge nationwide (at our expense).
Shipping from our company is
Products that fit into the designated post box for Japan Post Click Post will be shipped via Click Post.
Products that are too large to fit in the designated box will be shipped by Sagawa Express.

Can I specify a date?

We apologize for not being able to accommodate your request, but we are unable to accommodate specific dates.

If you have a preferred time, please write it in the comments section.
We will do our best to accommodate your request.

*Click Post delivery cannot be specified as it is delivered to your mailbox.
note that.

How many days will it take to ship?

All items are pre-order items.

In order to reduce excess inventory as much as possible, we first keep a certain amount in stock,
This is a brand that has been producing additional products based on sales since its launch.

This is a pre-order item and is not a regular shipping item.
It will take some time for your order to be shipped.
Please check the delivery time before placing your order.


*Estimated shipping times vary for each item. Please check the delivery time before placing your order.

○Early month means from the 1st to the 10th ○Mid-month means from the 11th to the 20th ○Late month means from the 21st to the last day of the month

*Orders can be very busy depending on the lucky box period and the content of the fair.
We update our shipping times regularly so please check before ordering.

<Please note>
Example: If you order after the mid-month set date,
If you place an order on the 20th, the last day of the month, it will be difficult to ship the order on the same day.
We will ship within 2-3 business days.
Please be aware of this.

If you are in a hurry,
If you would like to check the shipping schedule, please contact us directly or via CONTACT .
contact@thecontainer.shop

Returns, Exchanges and Repairs

Can I return it?

Returns are only accepted if the item is unused and the tags are still attached.
Please contact us within one week of receiving the product ( 03-5830-7347 ),
Please return the product to us.
If you can't get through on the phone,
Please contact us directly or via CONTACT .
contact@thecontainer.shop


We may not be able to accept returns after one week from the date of receipt of the product.
Please be aware of this.

After confirming the return,
The order will be cancelled.
Please note that the shipping costs for returning the product will be borne by the customer.
*Please note that if you choose to pay cash on delivery, we will charge you the cash on delivery shipping fee when you cancel your order.

Return address: 1F Otsuka Building, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
Container Japan Co., Ltd. (To Kobayashi)
03-5830-7347

Can I exchange it?

Exchanges are only possible if the item is unused and the tag is still attached.
Please contact us within one week of receiving the product ( 03-5830-7347 ),
Please return the product to us.
We may not be able to accept returns after one week from the date of receipt of the product.
Please be aware of this.

We will cancel the transaction.
Please note that the shipping costs for returning the product will be borne by the customer.
*Please note that if you choose to pay cash on delivery, we will charge you the shipping fee for the cash on delivery when you cancel your order.
If a price difference occurs in the system, please process a refund and then place a new order for the product.

Return address: 1F Otsuka Building, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
Container Japan Co., Ltd. (To Kobayashi)
03-5830-7347

Payment

What is deferred payment?

AThis is a payment method that allows customers to pay their monthly usage amounts in one lump sum by the 10th of the following month at a convenience store or by bank transfer through their Paidy account.

If you choose deferred payment (Paidy), you can make the payment at the following convenience stores and financial institutions.

Lawson (Loppy)
Family Mart Seicomart (Club Station)
Daily Yamazaki
Pay-easy
Bank transfers at various banks

<Please note>
After the invoice is confirmed, which will be the month after the order is placed,
Cancellation cannot be processed.
Please note that if a refund is necessary, it will be made by bank transfer.
In this case, the refund fee will be borne by the customer, so we will deduct the fee from the product price.

・Transfer fee: 450 yen

Inquiries and Support

Please let me know your contact details and the hours during which you can call.

As we have a small number of staff, there may be cases where we are not able to get through to you immediately due to being in a business meeting or serving a customer. We apologize for the inconvenience, but if we are not available, please contact us by email or inquiry.
Email: contact@thecontainer.shop
Contact us: CONTACT
We will reply as soon as we confirm.


These are the dates and times when we are available to take your call.
Business days: Weekdays (Closed on Saturdays, Sundays and public holidays)
Business hours: 10:00 - 16:00 Phone number: 03-5830-7347

Other services

Is gift wrapping available?

Paid: (10 yen)

The gift bags are made from reusable Tyvek bags to avoid waste.


・Please use simple packaging for your home deliveries.

・Sale items and special price items are not eligible for gifts. Please note in advance.


Do you have a physical store?

You can actually see the products sold online at the stores listed below.

It is open a few days each month.
*Store opening hours may change, so please check in advance via Instagram, phone or email before visiting.

We apologize for the limited number of business days, but we look forward to seeing you.

TheContainerShop
Container Shop 1-14-10 Kotobuki, Taito-ku, Tokyo
Otsuka Building 1F
Phone number: 03-5830-7347
Store opening days: Open a few days each month.

* Monthly opening days are announced on Instagram.

<Contact Information>
contact@thecontainer.shop

Can you issue a delivery note and receipt?

Delivery notes and receipts can be issued.
You can download it from My Page.