We offer free shipping on all items nationwide.

(Including Hokkaido, Okinawa, and remote islands)

Items will be shipped via
Japan Post Click Post or Sagawa Express.

We do not accept requests for specific delivery dates.

If you have a preferred delivery time, please include it in the remarks section.
We will do our best to accommodate your request.

*Please note that Click Post deliveries cannot be scheduled as they are delivered directly to your mailbox.

Excluding made-to-order items,

orders (once payment is complete) will be shipped within 5-6 business days.

We are closed on weekends and national holidays.

*Shipping is suspended during Golden Week holidays and national holidays.

If you wish to confirm your shipping schedule, please
contact us directly or via CONTACT.
contact@thecontainer.shop

We ship your order according to the estimated dispatch date of the item with the latest delivery time. If you need your order urgently, please contact us via DM or the chat box.

The Super Market Bag you pre-ordered for early April release is a made-to-order product. We expect to ship it from late April to early May. Please wait a little longer for delivery.

Items may be returned only if they are unused and the tags have not been removed.
Please contact us within one week of receiving your order (03-5830-7347) and return the product to us.
If you are unable to reach us by phone, please contact us directly or via the CONTACT page.
contact@thecontainer.shop

Please note that we may not be able to accept returns after one week from the date of delivery.
Thank you for your understanding.

Once we have confirmed the return, we will process the order cancellation.
Please note that you are responsible for the return shipping costs.
*If the item is sent with freight collect, the shipping cost will be deducted from your refund during the cancellation process. Please be aware of this in advance.

Return Address
Container Japan Co., Ltd. (Attn: Kobayashi)
Otsuka Bldg. 1F, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
03-5830-7347

Exchanges are possible only if the item is unused and the tag has not been removed.
Please contact us at 03-5830-7347 within one week of receiving the product and return it to us.
Please be aware that we may not be able to accept returns after one week from the date of receipt.
Thank you for your understanding.

We will process the cancellation.
Please note that the shipping costs for returning the product are to be borne by the customer.
*Please be aware that if the item is sent via cash-on-delivery, the shipping charges will be deducted during the cancellation process.
If there is a price difference due to the system, please place a new order after we have processed the refund.

Return Address
Container Japan Co., Ltd. (Attn: Kobayashi)
Otsuka Bldg. 1F, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
03-5830-7347

This is a payment method that allows you to consolidate your monthly purchases and pay for them by the 10th of the following month via convenience store or bank transfer, using your Paidy account.

If you use Paidy (later payment), you can make payments
at the following convenience stores and financial institutions:

Lawson (Loppi)
FamilyMart
Seicomart (Club Station)
Daily Yamazaki
Pay-easy
Bank transfers via various banks

＜Please note＞
Once your bill has been finalized—which occurs from the month following your order—cancellations cannot be processed.
If a refund is unavoidable, it will be issued via bank transfer, so please be aware of this in advance.
Please note that you will be responsible for the associated refund handling fees, which will be deducted from the product price before the refund is issued.

・Bank transfer fee: Flat rate of 450 yen

Effective April 2024, all products will be sold without belts.

Please purchase them separately if needed.

H Height: From the top of the bag's front to the bottom

W Width: From edge to edge of the top of the bag's front.

D Depth: The width of the gusset depth

Measurements are taken based on the above. Please note that for the W width, the bottom edge may be smaller than the top edge because the base is stitched together.

If you need more detailed information regarding sizes, please ask via the chat box.

＜Please note＞ Each item is sewn by hand. Please be aware that there may be a variance of approximately 1 cm.

As we operate with a small team, we may not be able to answer your call immediately if we are in a meeting or assisting other customers. We apologize for the inconvenience, but if we are unavailable, please contact us via email or through our inquiry form.
Email: contact@thecontainer.shop
Inquiries: CONTACT
We will reply as soon as we have reviewed your message.


Our telephone support hours are as follows:
Business Days: Weekdays (Closed: Weekends and Holidays)
Business Hours: 10:00 AM to 4:00 PM
Phone Number: 03-5830-7347

Yes, that's possible.

・For home delivery, please cooperate by using simple packaging.

・Sale items and special price items are not eligible for gifts. Thank you for your understanding in advance.

You can view the products sold online in person at the store listed below.

We are open for a few days each month.
*Please note that store business days are subject to change, so please check our Instagram, or contact us by phone or email before visiting.

We apologize for the limited business days and appreciate your understanding. We look forward to your visit.

TheContainerShop
The Container Shop
1F Otsuka Building, 1-14-10 Kotobuki, Taito-ku, Tokyo
Phone number: 03-5830-7347
Store business days: Open a few days each month.

*Monthly business days are announced on our Instagram.

＜Contact Information＞
contact@thecontainer.shop

Delivery slips and receipts are available.
You can download them from your My Page.