All products will be sent free of charge nationwide.

(Including Hokkaido, Okinawa, and remote islands)

We will send it by Japan Post Click Post or
Sagawa Express.

We do not accept specific date requests.

If you have a preferred delivery time,
please indicate it in the remarks section.
We will accommodate it to the best of our ability.

*Click Post delivery is
a mailbox drop-off service, so specific delivery times cannot be arranged. Thank you for your understanding.

Excluding made-to-order items,

orders (once payment is complete) will be shipped within 5-6 business days.

We are closed on weekends and national holidays.

*Shipping is suspended during Golden Week holidays and national holidays.

If you wish to confirm your shipping schedule, please
contact us directly or via CONTACT.
contact@thecontainer.shop

We ship products according to the estimated dispatch date of the item with the latest delivery. If you are in a hurry, please contact us via DM or the chat box.

The Super Market Bag you pre-ordered for early April release is a made-to-order product. We expect to ship it from late April to early May. Please wait a little longer for delivery.

Returns are only accepted if the item is unused and the tags are still attached.
Please contact us within one week of receiving the product ( 03-5830-7347 ),
Please return the product to us.
If you can't get through on the phone,
Please contact us directly or via CONTACT .
contact@thecontainer.shop

We may not be able to accept returns after one week from the date of receipt of the product.
Please be aware of this.

After confirming the return,
The order will be cancelled.
Please note that the shipping costs for returning the product will be borne by the customer.
*Please note that if you choose to pay cash on delivery, we will charge you the cash on delivery shipping fee when you cancel your order.

Return address: 1F Otsuka Building, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
Container Japan Co., Ltd. (To Kobayashi)
03-5830-7347

Exchanges are only possible if the item is unused and the tag is still attached.
Please contact us within one week of receiving the product ( 03-5830-7347 ),
Please return the product to us.
We may not be able to accept returns after one week from the date of receipt of the product.
Please be aware of this.

We will cancel the transaction.
Please note that the shipping costs for returning the product will be borne by the customer.
*Please note that if you choose to pay cash on delivery, we will charge you the shipping fee for the cash on delivery when you cancel your order.
If a price difference occurs in the system, please process a refund and then place a new order for the product.

Return address: 1F Otsuka Building, 1-14-10 Kotobuki, Taito-ku, Tokyo 111-0042
Container Japan Co., Ltd. (To Kobayashi)
03-5830-7347

AThis is a payment method that allows customers to pay their monthly usage amounts in one lump sum by the 10th of the following month at a convenience store or by bank transfer through their Paidy account.

If you choose deferred payment (Paidy), you can make the payment at the following convenience stores and financial institutions.

Lawson (Loppy)
Family Mart Seicomart (Club Station)
Daily Yamazaki
Pay-easy
Bank transfers at various banks

<Please note>
After the invoice is confirmed, which will be the month after the order is placed,
Cancellation cannot be processed.
Please note that if a refund is necessary, it will be made by bank transfer.
In this case, the refund fee will be borne by the customer, so we will deduct the fee from the product price.

・Transfer fee: 450 yen

Some products may have limited benefits available only for the first delivery.
The first-time delivery limited benefits have terms and conditions for each product, such as "Limited to one per person" or "Limited to one item per person." Please check the individual subscription product pages for details.

＜Caution＞
Please note that the limited edition bonus items sold under the condition of "Limited to one per person" can only be purchased once per person. Even if you order more than once, the bonus will only be applied to the first delivery.

*Even if the first-time delivery limited bonus is applied on the order screen and order receipt email at the time of application, if the delivery of the application is not the first time, the first-time delivery limited bonus will not be applied. The contents of the email notifying you of the shipment of the ordered product will be the final delivery contents. Please note in advance.

You can skip (take a break) your next delivery once. After a break, delivery will automatically resume. Please complete the procedure on your My Page at least 6 days before your next scheduled delivery date.

As we have a small number of staff, there may be cases where we are not able to get through to you immediately due to being in a business meeting or serving a customer. We apologize for the inconvenience, but if we are not available, please contact us by email or inquiry.
Email: contact@thecontainer.shop
Contact us: CONTACT
We will reply as soon as we confirm.


These are the dates and times when we are available to take your call.
Business days: Weekdays (Closed on Saturdays, Sundays and public holidays)
Business hours: 10:00 - 16:00 Phone number: 03-5830-7347

Yes, that's possible.

・For home delivery, please cooperate by using simple packaging.

・Sale items and special price items are not eligible for gifts. Thank you for your understanding in advance.

You can actually see the products sold online at the stores listed below.

It is open a few days each month.
*Store opening hours may change, so please check in advance via Instagram, phone or email before visiting.

We apologize for the limited number of business days, but we look forward to seeing you.

TheContainerShop
Container Shop 1-14-10 Kotobuki, Taito-ku, Tokyo
Otsuka Building 1F
Phone number: 03-5830-7347
Store opening days: Open a few days each month.

* Monthly opening days are announced on Instagram.

＜Contact Information＞
contact@thecontainer.shop

Delivery notes and receipts can be issued.
You can download it from My Page.